Surat, Rajkot and Bilaspur has found top place in a survey conducted by Railways under ‘Swachh Rail Swachh Bharat Abhiyan’ while Pune is last on the list of 75 A1 category railway stations in the country. Interestingly Delhi Junction has found place in level 4 much below the reputation of a railway station of national capital while Jaipur has found place in unsatisfactorily level 3 in the survey.
In 332 A category stations, Beas, Gandhidham and Vasco-da-Gama has begged the top positions while while the level 5 stations includes Patna Sahib Junction, Ratlam and Madhubani.
75 A1 category and 332 A category stations (407 stations in all) were taken up for survey on cleanliness of stations based on passenger feedback. Additionally, feedback from the non-railway survey providers at stations and Railway officials who are part of the Service Improvement Group (SIG) at stations were also captured in the survey.
The survey was conducted through interviews with respondents (passengers) on the questionnaire on cleanliness indicators, which was done face to face by survey teams by visiting each of the 407 stations across 16 Zonal Railways. Every passenger was asked to rate the cleanliness of stations objectively on 40 different cleanliness parameters. These parameters pertained to Infrastructure & enabling provision, Processes & methodology and Outcomes connected with cleanliness.
In the Rail Budget presented in Feb’2015 and 2016, series of measures to improve the cleanliness on stations were announced to take forward the momentum on ‘Swachh Rail Swachh Bharat’. One of the measures given in Feb’2016 Budget is ranking of A1 and A category stations based on regular periodic third party audit and feedback from passengers. Ministry of Railway (Environment and Housekeeping Management Directorate, Railway Board) commissioned a passenger feedback survey on cleanliness at major railway stations. The task of survey was entrusted to Indian Railway Catering and Tourism Corporation (IRCTC), who engaged M/s TNS India Pvt. Ltd. for undertaking this work.